CX teams should also be aware of modern

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experiences. However, further customization poses securityconcerns. Businesses around the world have no choice but to invest in securityand privacy protection, as the majority of consumers (71%) are willing to turntheir backs if their data is not protected. More than ever, businesses mustensure the inviolability of the customer data they view and store, ascybersecurity crimes reach an all-time high . Businesses around the world haveno choice but to invest in security and privacy protection, as the majority ofconsumers (71%) are willing to turn their backs if their data is not protected.63% of executives got the message and say strengthening cybersecurity and dataprivacy measures in the coming year is very important to them, while 60% agreeon improving

customer experience (CX). To walk the talk, CX and securityteams must work together to ensure the Chinese Malaysia Phone Number List  privacy and security of customer data.Read on and find out how. Create a strong security framework for data privacyprotection To create a solid security framework for protecting theconfidentiality of customer data, certain general best practices must be put inplace by organizations, and in particular by the teams in charge of CX. Thisincludes strengthening the security of support agent passwords using, forexample, two-factor authentication (2FA), single sign-on (SSO), and passwordmanagers.  social engineering techniquesdesigned to steal sensitive customer data, such as phishing emails. Finally, asthe data security

and privacy landscape is constantly evolving, security andprivacy training must be provided at regular intervals to stay current andrespond to threats. While these best practices help ensure effectiveprotection, many companies need to do more, especially those operating infinancial services, healthcare, and technology. Indeed, they must offer ahigher level of confidentiality and data security. Use Stronger Encryption forBetter Security With the increase in cybersecurity attacks, data encryption isessential to keep data secure. Data encryption helps protect sensitive customerinformation by encoding it in a way that makes it unintelligible tounauthorized users. To ensure data privacy, businesses should choose anencryption method that provides a high degree of