Diagnose the problem There is an information gap between the system and the user. The content presented by the system cannot be understood by users. The system silently helped the user make a choice and made an appointment for a hour doortodoor pickup service but the user was barely aware of it. The system thinks this is better for users but actually causes trouble to users. When the user does not need to pick up the parcel after submitting the refund application and obtaining the merchants consent he will receive a call from the courier to pick up the parcel.
During the process repeated communication and confirmation are required and the user needs to manually cancel the appointment for pickup. However users need to complete a series of steps to successfully cancel doort Job Seekers Phone Numbers List odoor pickup. Problem : The process of selecting the return method is delayed. Experience found that there are two situations in the system when submitting an application. One situation is that once you submit the application you have completed the action of applying for a refund and are in a state of waiting for the merchants approval.
Another situation is that after submitting the application you will jump to the page for selecting the return method. Door Pickup is selected by default and can be switched to Shipment from Service Site. When the user stays on the current page and does not switch the return method within about minute the system will automatically submit a refund application after about minute and then enter the state of waiting for the merchants approval. Analyze the problem in the second situation: App presented The system thinks the user can make a good choice within minute. If the return method is not changed within minute it is considered that the user does not need to change the return method and that the user needs doortodoor pickup service.
發表於 2024-3-11 14:00:17
